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European Support Specialist
Job Title: European Support Specialist
Location: Amstelveen, The Netherlands
Division: Nikon Europe BV - Healthcare
Department: European Product Support
Purpose of Job: We are recruiting a European Support Specialist for Nikon Europe BV Healthcare Division (NEBV-HC). In this position, you will provide remote support to Nikon branches and distributors for product and support related questions including technical information, compatibility information and diagnosis of problems. We are looking for someone who will have an outstanding understanding of Nikon’s products and their application to customer needs and how this fits into the overall microscopy market and trends. You will be working in the European Applications & Support team and work closely with other HQ teams including Product Management, Marketing Communications & Service. You will support branch and distributor colleagues.
Reports to: Manager
Location: Amstelveen, The Netherlands
Division: Nikon Europe BV - Healthcare
Department: European Product Support
Purpose of Job: We are recruiting a European Support Specialist for Nikon Europe BV Healthcare Division (NEBV-HC). In this position, you will provide remote support to Nikon branches and distributors for product and support related questions including technical information, compatibility information and diagnosis of problems. We are looking for someone who will have an outstanding understanding of Nikon’s products and their application to customer needs and how this fits into the overall microscopy market and trends. You will be working in the European Applications & Support team and work closely with other HQ teams including Product Management, Marketing Communications & Service. You will support branch and distributor colleagues.
Reports to: Manager
Main Responsibilities:
- Diagnosis & troubleshooting
- Answering product-related technical questions
- Assisting with internal training & documentation
Essential Profile:
- Postgraduate degree (MSc or PhD) or equivalent work experience in a STEM degree. Preferably, this should in a life sciences, biomedical or biophysics subject.
- Advanced light microscopy user experience, including acquisition and analysis software
- Knowledge of advanced light microscopy technologies and concepts
- Knowledge of microscopy techniques and applications eg. Confocal, super-resolution, light sheet, high content, FLIM & FRAP
- Understanding of the laboratory environment
- Ability to convey complex technical information, written and verbal, to both experts and non-experts
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams)
- Location: Position located in Amstelveen Office, the Netherlands
Desirable Profile:
- Software programming experience
- Experience delivering microscopy training to users/colleagues
- Experience providing after-sales support on scientific equipment
- Experience with Nikon confocal products and NIS-Elements software
About Nikon:
Today, Nikon is a world-renowned brand, firmly established as a market leader in optical instrumentation and the only microscope company to manufacture its own glass, ensuring the very finest quality assurance throughout production. With over 100 years expertise in the field, Nikon's microscope range is at the leading edge of technological development and continues to help scientists around the world in undertaking ground-breaking research.
If the above appeals to you and you wish to apply, please send your CV and Motivation letter to Alex Damen, Snr. Corporate Recruiter at alex.damen@nikon.com before 26 July 2023.